Refund policy
We accept returns within 14 days of delivery.
To request a return, please contact us within 14 days of receiving your order. Returns must be approved before they are sent back.
Return Eligibility
To be eligible for a return:
The item must be returned in the condition in which it was received.
The item must include any original packaging, accessories, or components that came with it.
Proof of purchase may be required.
The return must be requested within 14 days of delivery.
Items returned without prior approval may not be accepted.
Return Shipping
For standard returns, the customer is responsible for return shipping costs.
No restocking fee is charged.
If your item arrived damaged, defective, or incorrect, please contact us and provide clear photos of the item and shipping packaging.
If we confirm that the item arrived damaged, defective, or incorrect, we will provide return instructions and, when a return is required, a prepaid return shipping label.
Refunds
Once your return is received and inspected, if approved, we will issue your refund to your original payment method within 5 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.
Damaged Items
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with:
Photos of the damaged or incorrect item
Photos of the outer shipping packaging
Photos showing any visible shipping damage
Your order information
Please keep the item and packaging until the issue has been resolved. We may need the item returned before issuing a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Custom or personalized products
Digital products
Gift cards
Items marked as final sale
If you are unsure whether your item qualifies for a return, contact us before sending it back.
Exchanges
We do not guarantee direct exchanges.
If you need a different item, size, or design, please contact us. Depending on the situation, we may ask you to return the original item and place a new order.
European Union Orders
If your order is being shipped into the European Union, you may have additional cancellation or return rights under applicable consumer-protection laws.
Nothing in this policy limits rights that cannot legally be waived.
Contact Us
If you have questions about a return, damaged item, or refund, please contact Grimm's Boutique through the contact information provided on our website.