Where do you ship?
We currently ship throughout the United States and to select international destinations. Available shipping options will be displayed during checkout.
How long will it take to receive my order?
Many of our products are made to order. Processing times vary by product, but most orders are produced and shipped within 3–7 business days.
Once shipped, delivery times will depend on the shipping method selected and your location.
Will I receive tracking information?
Yes. Once your order ships, you will receive tracking information by email.
What payment methods do you accept?
We accept major credit cards, Shop Pay, PayPal, and other payment methods offered through Shopify Checkout.
Do you accept returns or exchanges?
Because many of our products are made to order, returns and exchanges are handled according to our Return & Refund Policy. If your item arrives damaged or incorrect, please contact us and we will work to make it right.
My item arrived damaged. What should I do?
Contact us as soon as possible with clear photos of the item and outer shipping packaging. Please keep the item and packaging until the issue is resolved. Depending on the circumstances, we may require the item to be returned before issuing a refund or replacement.
Are the colors on the product exactly the same as shown on my screen?
Colors may vary slightly due to differences in monitor, phone, and tablet displays.
Is the artwork embroidered or textured?
Unless specifically stated in the product description, artwork is printed directly onto the product and is not embroidered, textured, embossed, or raised.
Do you offer custom designs?
At this time we primarily offer our existing collection of designs. Custom requests may be considered on a case-by-case basis.
How can I contact you?
You can reach us through our Contact page or by emailing us directly. We do our best to respond within 1–2 business days.
Where is Grimm's Boutique located?
Grimm's Boutique is a small family-run business based in Washington State.
Where are your products made and shipped from?
Grimm's Boutique is a small family-run business based in Washington State.
We work with multiple manufacturing and fulfillment partners to produce some of our products. Depending on the specific item, manufacturing and fulfillment may take place within the United States or internationally.
The location where an item is manufactured or fulfilled may vary by product and is not necessarily the location of Grimm's Boutique.
Do you sell at conventions and markets?
Yes! We regularly attend conventions, markets, and special events throughout the year. Follow us on social media or join our email list to stay updated on upcoming appearances.
Will my order arrive in multiple packages?
Possibly.
Some of our products are made to order and produced or fulfilled by third-party manufacturing partners. Depending on the product, these partners may be located within or outside the United States.
If your order contains multiple items, they may be produced at different facilities, shipped separately, and arrive on different days.
Don't worry if you receive part of your order first. Any additional packages will have their own tracking information when available.
Why was I charged shipping more than once?
Some items may be produced and shipped from different locations. When products ship separately, shipping charges may be calculated individually based on the items in your order.